Saturday 30 May 2020

Windows 10 2004 BSOD - i1Profiler

0x00000050 Page fault in nonpaged area

I ran the Windows 10 Update Assistant and on the "Safe OS phase" it blue screens with a "Page fault in nonpaged area" error.

I ran the Microsoft SetupDiag and SetupDiagResults.log had:

Error: Found crash information in rollback log.
BugCheck Code: 0x00000050
Driver: aksdf.sys
SetupPhase: OOBEBoot,Start

aksdf.sys is Aladdin Knowledge Systems Data Filter Driver, part of the Sentinel license protection software, now owed by the Gemalto division of Thales. Searching for it in Windows Explorer showed the install date of the folder, Programs and Features showed that this had been installed with iProfiler software that supports my x-rite i1DisplayPro monitor calibration device.

I did report this to x-rite support but they seemed fabulously unconcerned that all their customers might not be able to upgrade to Windows 10 2004, they just pointed me to "distribution partner X-Rite Photo Europe" and a set of FAQs that I'd already read and were hopelessly irrelevant. Not sure what's worse, if they'd not read the support request at all before palming it off or that they'd read it and didn't care.

Solution to follow if I find one.